Returns

At Scossa we are determined to go to every length to ensure that you are a happy customer. This means that if for any reason you are unhappy with an item purchased online you can return it.

We endeavour to assist you prior to making your purchase as there is nothing more disappointing than waiting for an item to be delivered to then find it to be unsuitable.

Please note that non-faulty goods must arrive with us in a resalable condition and the packaging intact for a refund to be issued.

Make a return

My item is not faulty, can I return it?

Please contact us within 14 days from receipt of delivery on 01772 713434 or send an email to info@scossa.co.uk and we will guide you on how to return the non-faulty items and issue you with a completed Returns form. Please sign the form and include with your return. Failure to do this will delay your return being processed.

All you pay for is the delivery cost of returning the goods. We recommend that you use a secure delivery method which requires a signature on the receipt, as this insures the package in case it goes missing. The item will remain your responsibility until it has been signed for at our returns address. We do not accept responsibility for items lost or damaged in transit. Once the item has been received at our showroom you will receive an email confirming receipt. After receipt of your goods we shall issue a refund. We aim to issue refunds within 14 working days and will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.

My item is faulty, can I return it?

If the item you have ordered is faulty you have 30 days in which to report it. Items damaged in transit or missing must be reported to Scossa within 24 hours of delivery. If the deadline for reporting missing items or damages during transit is not met, we regret that we will not be able to issue a refund or replacement goods. It is essential that packaging is also retained otherwise this will negate any action we can take to against the carrier and therefore remedy the situation.

If you find that your item(s) is defective please. Please contact us on 01772 713434 (or through our Contact us form) and we will guide you on what steps to take, the usual procedure is for us to establish the nature of the fault. We aim to repair where possible or provide you with a replacement either in full or in part as quickly as possible. All original packaging must be kept for inspection and photographs will be required before we advise the appropriate course of action. If necessary we will arrange for the return of the item(s) for inspection.

If the item is to be returned we will issue you with a completed Returns form. Please sign the form and include with your return. Failure to do this will delay your return being processed.

When returning faulty items we shall email you a prepaid returns label. Instructions of how to return the faulty item will be enclosed within the email. Simply follow the instructions and return your item. If required we shall appoint our own carrier to arrange collection of your item. Once the item has been received at our showroom you will receive an email confirming receipt.

After receipt of your goods we shall either send a replacement or issue a refund as per your preference. We aim to issue refunds within 14 working days. Please note refunds take 5 working days to clear from the point of processing.

What items can't be returned?

We regret that we cannot accept returns on the following non-faulty products:

Items that have been personalised, made to order or customised in any way.

Business to Business contracts.

If the sale took place face-to-face.

The packaging or any of the individual product components has been unsealed or damaged.

Items that are non-faulty arrive at Scossa in a non-resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the item back to you and to take payment for the subsequent delivery costs.

If you wish to cancel an order please contact us on 01772 713434. If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items.

This returns policy does not affect your statutory rights.

Make a return

Happy Customers

“Excellent experience dealing with Scossa. Friendly, knowledgeable and efficient service, with a great range from key European designers. Great communication during our transaction. Would readily use again And recommend to friends.”

Paul Wingate

“Absolutely perfect experiences with Scossa. Ordered various La Palma stools and tables over the last year and great prices and communication throughout from order to delivery.Helen and Lee are a pleasure to deal with and I look forward to buying more from Scossa in the future. Very highly recommended!”

Nick Bailey

“We are very pleased with our table and chairs. We found your service friendly,and you helped with design choices that made the ordering process straight forward. We felt we had good value compared to a larger Manchester store.”

Ms. Graham

“Very happy with our experience with Scossa. We ordered a couple of dining chairs in July, just in time for the Italian manufacturer's August shutdown! Scossa were very good in communicating what was going to happen, and what was happening: in those circumstances, you can't ask for more.”

Mr. Thorby

“I am extremely happy with the table chairs I ordered and delivery and installation went perfectly. Lee Steve were professional and friendly and handled everything with great care. Happy customer. I would definitely order from Scossa again. Thank you!”

Ms. Upadhye

“Helen and Lee indeed all of the Scossa team in our opinion are a pleasure to deal with from start to finish. If you are thinking of getting a new item of furniture look no further, Scossa have the best selection of designer furniture to hand in the NW of England, passion, knowledge and customer service are all first class.”

Mr. Grey

“Scossa is a refreshing change to the current trends. Very knowledgable, easy to deal with, housing many of the best High end designer brands and most importantly they deliver as promised.”

Chris V

“Just wanted to say thanks for the sofas, they’re great and thanks for your help and information.”

Mr. Pottinger

“All great, thanks. Really impressed with the product and your customer service. Thanks for the help and communication”

Mr. Woodside

“My item was received successfully yesterday. I have not got it out of the box as yet but I will be getting it out tomorrow as this weekend looks like good weather, I am really excited about trying it. Many thanks for your great service. I would definitely use your company again.”

Mrs. Sowman-Lead

“Thanks for the follow-up - Received it at 9.30 this morning, all set up and enjoying the beautiful sunny day in it - oh the perks of working from home (Although rain later in the week means I'll be testing out the cover too)!!!
A really great quality and robust product at a great price. I also brought the Fatboy undercover tent, which I've put on, which is amazing and provides some lovely relief from direct sun (just in case you were thinking of stocking it!!) - I may try it out camping too.”

Mr. Mills

"Lovely personal touch and thoroughly delightful to work with. Thanks for the fab sofas...love them!!""

Mrs. Caven

Visit our showroom

Perfectly placed in Preston City Centre, Scossa is based at Olympia House on London Road in Preston.

Come and browse our collection of designer furniture and lighting. If you require a design consultation then we recommend booking an appointment, especially if you’re planning to visit on a weekend.

For your free instore design consultation please book an appointment with us here.

BOOK A DESIGN CONSULTATION 

Design Services

If you’ve scrolled the internet, created boards on Pinterest and Houzz but are left feeling more overwhelmed than ever what to buy or where to position your dream furniture to create the home you want, our design service is for you.

Perhaps you have purchased some dining chairs in haste as you needed to furnish your dining room quickly and that clearance sale was too good to miss but now you’ve taken delivery you’ve discovered they sit too high or low with your dining table or they’re simply not comfortable and the rest of the family love to remind you each time you sit around the table!

Whether you’re looking to furnish a room, whole house or shopping for a single piece then read on to find out how our design service can help you.

BOOK A DESIGN CONSULTATION 

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